StateCrafted Verification Policy

Colorado’s Verified Marketplace for Local Makers

Effective Date:	June 1, 2026
Last Updated:	June 1, 2026
Applies To:	All product purchases and seller subscriptions on statecrafted.co
Administered By:	StateCrafted LLC, Denver, Colorado
Questions?:	hello@statecrafted.co

This Return & Refund Policy explains how returns, refunds, and disputes are handled on the StateCrafted platform — for both buyers purchasing products and sellers managing subscriptions. StateCrafted is a two-sided marketplace connecting Colorado buyers with verified Colorado makers. Because each seller is an independent business, some aspects of this policy differ depending on the circumstances of a purchase.

Please read this policy carefully before making a purchase. By using the Platform, you agree to the terms described here.

1. How Returns Work on StateCrafted

StateCrafted is a marketplace platform — we connect buyers with independent Colorado makers, but we do not manufacture, warehouse, or ship products ourselves. This means that for most purchases, the return and refund process involves the seller directly.

There are two layers to every return situation on StateCrafted:

• The Seller’s own return policy, which governs discretionary returns (e.g., buyer changed their mind)
• StateCrafted’s platform guarantees, which apply regardless of the seller’s policy in specific circumstances

StateCrafted’s platform guarantees always take precedence over a seller’s individual policy when a product arrives damaged, materially not as described, or is never received.

2. StateCrafted’s Platform Guarantees

The following protections apply to all purchases made on StateCrafted, regardless of the individual seller’s return policy.

2.1 Item Not as Described

✓ StateCrafted Guarantee: If the item you received is materially different from what was shown or described in the listing — wrong item, significantly different size, color, or material, or misrepresented condition — you are entitled to a full refund.

To qualify, the item must be meaningfully different from the listing, not just slightly different due to natural variation in handmade goods. Photos showing the item received alongside the listing will help us resolve your case quickly.

2.2 Item Arrived Damaged

✓ StateCrafted Guarantee: If your item arrived damaged due to packaging or shipping, you are entitled to a full refund or replacement, at the seller’s option.

Please photograph the damaged item and packaging immediately upon receipt and include those photos when you contact us. Claims must be submitted within 7 days of the confirmed delivery date.

2.3 Item Not Received

✓ StateCrafted Guarantee: If your order shows no tracking movement for 10 or more business days after the estimated ship date, or if tracking confirms a delivery that you did not receive, you are entitled to a full refund.

Please allow the seller’s stated processing time before contacting us. We will first reach out to the seller on your behalf. If the seller cannot confirm shipment or resolve the issue within 48 hours, a full refund will be issued.

2.4 Wrong Item Shipped

✓ StateCrafted Guarantee: If the seller shipped a different item than what you ordered, you are entitled to a full refund or the correct item, at the seller’s option.

2.5 Seller Failed to Fulfill

✓ StateCrafted Guarantee: If a seller has not shipped your order within 5 business days and does not respond to a StateCrafted outreach within 24 hours, your order will be cancelled and you will receive a full refund.

3. Seller Return Policies

For situations not covered by the platform guarantees above — primarily when a buyer simply changes their mind, no longer wants the item, or ordered the wrong size — the individual seller’s return policy applies.

3.1 Finding a Seller’s Return Policy

Every seller on StateCrafted is required to clearly display their return policy on their Storefront before purchase. We strongly recommend reviewing a seller’s return policy before completing your order. If you cannot find a seller’s return policy, contact us at hello@statecrafted.co and we will help you locate it.

3.2 Platform Minimum Standards for Sellers

All sellers on StateCrafted must meet the following minimum return standards, regardless of their individual policy:

• Return policies must be clearly stated on the Storefront prior to purchase
• Sellers must offer a full refund or replacement for damaged or materially not-as-described items
• Sellers must honor their stated return policy without dispute
• Sellers must respond to return requests within 48 hours

Sellers are encouraged — though not required — to offer a 14 to 30-day return window for unused, undamaged items at the buyer’s request.

3.3 Final Sale Items

Sellers may designate certain items as final sale (custom orders, perishables, personalized items, etc.). Final sale items are not eligible for return or refund except under StateCrafted’s platform guarantees in Section 2. Final sale status must be clearly disclosed in the listing before purchase.

4. Quick Reference: Situations and Outcomes

Situation	Who Decides	Standard Outcome
Item not as described	StateCrafted (platform guarantee)	Full refund to buyer
Item arrived damaged	StateCrafted (platform guarantee)	Full refund or replacement
Item not received	StateCrafted (after investigation)	Full refund to buyer
Buyer changed mind / no longer wants	Seller (per their stated policy)	Governed by seller’s return policy
Wrong item shipped by seller	StateCrafted (platform guarantee)	Full refund or correct item sent
Seller failed to ship (5+ days, no response)	StateCrafted	Order cancelled; full refund to buyer

5. How to Request a Return or Refund

Step 1: Contact the Seller First

For most issues, the fastest resolution is to contact the seller directly through your StateCrafted account. Sellers are required to respond within 48 hours. Describe the issue clearly and include photos if applicable.

Step 2: Escalate to StateCrafted if Needed

If the seller does not respond within 48 hours, or if you are unable to reach a satisfactory resolution, contact StateCrafted at hello@statecrafted.co with the subject line “Return Request”. Include:

• Your order number
• The name of the seller and item(s) involved
• A clear description of the issue
• Photos of the item received, if applicable (required for damage claims)

Step 3: StateCrafted Review

StateCrafted will review your case and respond within 2 business days. We will contact the seller, review the evidence provided, and issue a decision. Our goal is to resolve all disputes fairly and quickly.

Claim Deadlines

To be eligible for a platform guarantee refund, claims must be submitted within the following timeframes:

• Damaged items: within 7 days of confirmed delivery date
• Item not as described: within 14 days of confirmed delivery date
• Item not received: after 10 business days from estimated ship date but no later than 30 days after order date
• Wrong item shipped: within 14 days of confirmed delivery date

Note: Claims submitted outside these windows may still be reviewed at StateCrafted’s discretion, but cannot be guaranteed. Contact us as soon as you identify an issue.

6. Return Shipping

Return shipping responsibilities depend on the reason for the return:

• Seller error (wrong item, not as described, damaged): The seller is responsible for return shipping costs, or StateCrafted will factor this into the refund amount.
• Buyer’s preference (changed mind, no longer wants): The buyer is responsible for return shipping costs, per the seller’s stated policy.
• Item not received: No return shipping required — a refund will be issued directly.

Do not return an item before receiving written confirmation from the seller or StateCrafted to do so. Unauthorized returns may not be eligible for refund.

7. Refund Processing

All refunds are processed back to the original payment method used at checkout. Refund timing depends on your bank or card issuer but typically appears within 5–10 business days after the refund is issued by StateCrafted.

StateCrafted processes refunds through Stripe. You will receive an email confirmation when a refund is initiated. If you do not see your refund within 10 business days of the confirmation email, please contact your bank before reaching out to us — most delays are on the bank’s end.

8. Non-Returnable Items

The following are not eligible for return or refund except under the platform guarantees in Section 2:

• Custom, made-to-order, or personalized items (unless they arrive damaged or not as described)
• Perishable goods or consumables that have been opened
• Digital downloads or gift cards
• Items clearly disclosed as final sale at the time of purchase

⚠️ Not Covered: Even for non-returnable items, StateCrafted’s platform guarantees still apply. If a non-returnable item arrives damaged or is materially not as described, you are still entitled to a refund or resolution under Section 2.

9. Seller Subscription Refunds

The following refund policy applies to StateCrafted seller subscription fees. Product purchase refunds are separate and covered in Sections 2–7 above.

Plan Type	Cancellation Timing	Refund
Monthly	Any time	No refund; access continues through end of billing period
Annual	Within 30 days of annual renewal	Prorated refund for unused complete months
Annual	After 30 days of annual renewal	No refund; access continues through end of annual term
Any	Platform error or service failure by StateCrafted	Refund issued at StateCrafted’s discretion

Founding Maker pricing is non-refundable beyond the standard terms above. To cancel a subscription or request a refund, contact hello@statecrafted.co with the subject line “Subscription Cancellation”.

10. Disputes and Chargebacks

StateCrafted strongly encourages buyers to contact us directly before initiating a chargeback with their bank or credit card issuer. We are committed to resolving legitimate issues quickly and fairly, and a direct resolution is almost always faster than a chargeback process.

If a buyer initiates a chargeback without first attempting resolution through StateCrafted, we reserve the right to:

• Suspend the buyer’s account pending investigation
• Provide the buyer’s transaction records and communications to the card issuer as part of the dispute response

Fraudulent chargeback claims — where a buyer receives a full refund from their bank while retaining the product — are considered fraud and may result in permanent account termination and referral to appropriate authorities.

11. For Sellers: Handling Returns

As a StateCrafted seller, you are responsible for managing returns and refunds in accordance with your stated policy and the platform minimum standards. Key obligations:

• Respond to all buyer return requests within 48 hours
• Honor your stated return policy without dispute
• Issue refunds through the Platform — do not process refunds outside of StateCrafted’s payment infrastructure
• Cooperate with StateCrafted’s review in all escalated disputes
• Update your return policy in your Storefront settings any time it changes

Sellers who repeatedly fail to honor return obligations, fail to respond to buyers, or mishandle refunds may face performance warnings, reduced search placement, or account suspension. See the Seller Agreement for full details.

12. Changes to This Policy

StateCrafted may update this Return & Refund Policy from time to time. When material changes are made, we will notify registered users by email and post the updated policy on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.

13. Contact Us

For all return, refund, or dispute inquiries:

Email	hello@statecrafted.co
Subject Line	“Return Request” or “Refund Request”
Response Time	We aim to respond to all inquiries within 2 business days.
Mailing Address	StateCrafted LLC, Denver, Colorado